Technical Help Desk

Supporting MCPS employees Monday - Friday, 7am to 5pm (except holidays)

Top Five Support Q&A

  1. How can I update my Outlook / ePaystub password? - solution
  2. Need more help using Office / Outlook 365? - solution
  3. Need help connecting to MCPS Wi-Fi? - solution
  4. Need help connecting your mobile device to Outlook 365? - solution
  5. How do I log into myMCPS from home? - solution

More questions...

Tech Tips

What's New?

Are you a parent or student that needs help resolving a technology issue?  Get help by contacting the Community Support Hotline at 240-740-7020 (7AM-8PM Mon-Fri) or via e-mail at

Check out these screencasts on how to begin the compliance training:

Zoom Quick Tips

MCPS IT Wire - October 2020    

 New to Using MCPS Technology?

Contact the Help Desk

Help Us Help You! (Information required before contacting us)

Submit a Help Desk Request

Unicenter Service Desk Icon Not an emergency? Sign in to Unicenter Service Desk (USD) to create a help desk request for service.

For immediate assistance,
call: 301-517-5800. Please have your employee ID number available.

Specialists available Monday-Friday, 7 am - 5 pm, except holidays.  

Application and Program Self-Help

Resource links:F - M


Forms, Policies, and Procedures

Related forms

** After your official start date, you will automatically be granted access to the network and your department's shared folders (M:\ drive). Please complete this form only if you need additional access.

For more information, please contact the Technical Help Desk at 301-517-5800.


Other Helpful People and Places

About Us

Where we are

The Technical Help Desk offices are at:
45 West Gude Drive, Suite 3500
Rockville, MD 20850

Phone 301-517-5800
Fax 301-251-5246

Who we are

Staff directory