Technical Help Desk

Supporting MCPS employees Monday - Friday, 7am to 5pm (except holidays)

New and Improved Help Desk Portal Now Open

Now open! New and improved Help Desk portal to report incidents and submit requests. Click here to learn more! You can still email or call the Help Desk as usual and check on the status of those tickets in this portal. Log into the new portal using username@mcpsmd.org by clicking here.

Top Five Support Q&A

  1. How can I update my Outlook / ePaystub password? - solution
  2. Need more help using Office / Outlook 365? - solution
  3. Need help connecting to MCPS Wi-Fi? - solution
  4. Need help connecting your mobile device to Outlook 365? - solution
  5. How do I log into myMCPS from home? - solution

More questions...

Tech Tips

What's New?

Are you a parent or student that needs help resolving a technology issue?  Get help by contacting the Community Support Hotline at 240-740-7020 (7AM-8PM Mon-Fri) or via e-mail at communitytechsupport@mcpsmd.org

Parents and guardians can also log into our new Community Tech Support Portal to search helpful support guides and screencasts, monitor the progress of their tickets, chat with a virtual or live agent, and more. These resources are available in English and Spanish. Check out this support guide to learn more. School staff: Send this flyer to parents and guardians to help them be in the know!

Check out these screencasts on how to begin the compliance training:

Zoom Quick Tips

MCPS IT Wire - February 2021    

 New to Using MCPS Technology?


Contact the Help Desk

If you are experiencing an issue with one of our core MCPS systems, log into the new Help Desk Portal with your username@mcpsmd.org to see if the issue has already been identified. If so, that means that we are aware of a widespread incident and you can then use the page to conveniently monitor status, rather than calling the Help Desk or submitting a ticket.

Help Us Help You! (Information required before contacting us)

Submit a Help Desk Request

Unicenter Service Desk IconNot an emergency? Log into the Help Desk portal with your username@mcpsmd.org to create a request or report an incident.

For immediate assistance,
call: 301-517-5800. Please have your employee ID number available.

Specialists available Monday-Friday, 7 am - 5 pm, except holidays.  


Application and Program Self-Help

Resource links:F - M

 

Resource links:N - Z

 

Forms, Policies, and Procedures

Related forms

** After your official start date, you will automatically be granted access to the network and your department's shared folders (M:\ drive). Please complete this form only if you need additional access.

For more information, please contact the Technical Help Desk at 301-517-5800.

 

Other Helpful People and Places

About Us

Where we are

The Technical Help Desk offices are at:
45 West Gude Drive, Suite 3500
Rockville, MD 20850

Phone 301-517-5800
Fax 301-251-5246

Who we are

Staff directory