Schools - Montgomery County Public Schools, Rockville, MD

Technical Help Desk

Supporting MCPS employees Monday - Friday, 7am to 5pm (except holidays)

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Top Five Support Q&A

How can I update my Outlook / ePaystub password? - solution
Need more help using Office / Outlook 365? - solution
How can I obtain a remote access connection so I can work from home? - solution
Need help connecting your mobile device to Outlook 365? - solution
How do I log into myMCPS from home? - solution

Tech Tips

What's New?

The Substitute Employee Management System has been updated

myMCPS Administrative Portal Guides

Need help with myMCPS Classroom or the Student-Parent portal?

New to Using MCPS Technology?

Contact the Help Desk

Help Us Help You! (Information required before contacting us)

Submit a Help Desk Request

Not an emergency? Sign in to Unicenter Service Desk (USD) to create a help desk request for service.

For immediate assistance,
call: 301-517-5800. Please have your employee ID number available.

Specialists available Monday-Friday, 7 am - 5 pm, except holidays.

Application and Program Self-Help

Resource links: A - M

Resource links: F - M

Resource links: N - Z

OARS
Outlook Email (OUTLOOK 365)
PDO(external)
Performance Matters(external)
Student Systems Apps and OASIS(user guides)
Unicenter Service Desk (USD)

Forms, Policies, and Procedures

Related forms

Audio Visual Warranty Repair Request(pdf)
Change in Personal Information Request(pdf)
E-mail Account Application, Form 271-4A(pdf)
FMS/iProcurement Access Request(pdf)
Payroll Attendance Collection System Access Request Form(pdf)
Professional Development Online Access Form(pdf)
Remote Access Request form(pdf)
Staff Request for Network Access**(pdf)
MCPS Forms

** After your official start date, you will automatically be granted access to the network and your department's shared folders (M:\ drive). Please complete this form only if you need additional access.

For more information, please contact the Technical Help Desk at 301-517-5800.