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Supporting MCPS employees Monday - Friday, 7am to 5pm (except holidays)
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Are you a parent or student that needs help resolving a technology issue? Get help by contacting the Community Support Hotline at 240-740-7020 (7AM-8PM Mon-Fri) or via e-mail at communitytechsupport@mcpsmd.org
Check out these screencasts on how to begin the compliance training:
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MCPS IT Wire - December 2020
If you are experiencing an issue with one of our core MCPS systems, check out this page to see if the issue has already been identified. If so, that means that we are aware of a widespread incident and you can then use the page to conveniently monitor status, rather than calling the Help Desk or submitting a ticket.
Help Us Help You! (Information required before contacting us)
Not an emergency? Sign in to Unicenter Service Desk (USD) to create a help desk request for service.
For immediate assistance, call: 301-517-5800. Please have your employee ID number available.
Specialists available Monday-Friday, 7 am - 5 pm, except holidays.
** After your official start date, you will automatically be granted access to the network and your department's shared folders (M:\ drive). Please complete this form only if you need additional access. For more information, please contact the Technical Help Desk at 301-517-5800.
** After your official start date, you will automatically be granted access to the network and your department's shared folders (M:\ drive). Please complete this form only if you need additional access.
For more information, please contact the Technical Help Desk at 301-517-5800.
The Technical Help Desk offices are at:45 West Gude Drive, Suite 3500 Rockville, MD 20850
Phone 301-517-5800Fax 301-251-5246
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