Office of Technology and Innovation

Providing technology services essential to the success of every student.

The Office of Technology and Innovation (OTI) provides high-quality technology systems and services essential to teaching and learning. The office is committed to excellence in providing technology solutions to support teachers, engage students, and assist in the effective business operations of Montgomery County Public Schools.

Announcements

Are you a parent or student that needs help resolving a technology issue?

Get help by contacting the Community Support Hotline via email at communitytechsupport@mcpsmd.org Parents and guardians can also log into our new Community Tech Support Portal to search helpful support guides and screencasts, monitor the progress of their tickets, chat with a virtual or live agent, and more. These resources are available in English and Spanish. Check out this support guide to learn more. School staff: Send this flyer to parents and guardians to help them be in the know!

If you are an MCPS employee experiencing an issue with one of our core MCPS systems, log into the new Help Desk Portal with your username@mcpsmd.org to see if the issue has already been identified. If so, that means that we are aware of a widespread incident and you can then use the page to conveniently monitor status, rather than calling the Help Desk or submitting a ticket. Help Us Help You! (Information required before contacting us)

What is ParentVue?

ParentVue is the parent portal to MCPS’s Synergy Student Information System that is available in seven languages on the web or mobile device.  It is a secure way to access information about attendance, classes, grades, report cards, online school enrollment, athletic registration, Synergy mail, My MCPS classroom (Canvas), and much more. Click here for more information.

Do you have suggestions for improving Synergy?

Create a  Help Desk ticket and your suggestion will be routed to the appropriate staff for vetting.

Do you or a colleague need access to MCPS business systems?

The User Management Security Access Portal is now open! The portal is specially designed to streamline and facilitate user management security access requests to MCPS’ business systems. This can include, but not limited to, HRIS/PACS, HRO, MCPS Business Hub, DocuWare, PDO, and SFO. Click here to learn more. The process for submitting forms is no longer available. To log into the new portal, please use your MCPS login, username@mcpsmd.org, by clicking here.

About Us

About Us

The Office of Technology and Innovation (OTI) provides high-quality technology systems and services essential to teaching and learning. The office is committed to excellence in providing technology solutions to support teachers, engage students, and assist in the effective business operations of Montgomery County Public Schools.

OTI is divided into three departments. To learn more about each department, we invite you to visit:

 
What We Do

What We Do

To support schools and offices we:

  • Lead the selection, integration, training, and support of innovative technologies for our stakeholders.
  • Manage enterprise-wide technical systems and provide technical assistance.
  • Plan, develop, implement, and support quality business solutions.
  • Provision instructional and information systems to keep staff, students, and parents connected.
 
Frequently Requested

Frequently Requested

Policies

 

Additional Resources

Support Documentation

Systems

Contact Us

Office of Technology and Innovation

Mr. Pete Cevenini
Associate Superintendent

Dr. Emily Cole Bayer
Assistant to Associate Superintendent

850 Hungerford Drive, Room 147
Rockville, MD 20850

Phone: 240-740-2900
Fax: 301-279-3096