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Technical Help Desk → Top 5 FAQs

Technical Help Desk

Supporting MCPS employees Monday - Friday, 7am to 5pm (except holidays)

New and Improved Help Desk Portal Now Open

Now open! New and improved Help Desk portal to report incidents and submit requests. Click here to learn more! You can still email or call the Help Desk as usual and check on the status of those tickets in this portal. Log into the new portal using by clicking here.

Help Desk Portal

  How can I fix display problems in myMCPS/Outlook from home?


  How can I reset my Outlook/ePaystub password


  How do I access my documents folder from home?

To work from home have your Principal or Director follow these directions.


  What are fraudware/malware/viruses and what should I do if I get infected?


 How do I log into myMCPS from home?


 Voluntary/Involuntary transfer information

For more information visit the Transfer Information page.


 I am a short term sub, how do I log in at a school?

When logging onto a computer at any school use your Outlook/ePaystub user name and password (example: user name=smithjoh password=Outlook/ePaystub password).

Note: You will have basic access to the computer since your account is not at the school. If you need additional access to shared files and folders, please contact your school's Media Specialist or ITSS for a visitor/guest account. Need more help?  


Need help with Maximo?

Maximo is the online system used to submit maintenance work orders.  The system was updated on March 25, 2013.

Need more help?   


  How do I sign up for training using PDO?

  1. Log into PDO.
  2. Enter your Outlook/ePaystub user name and password.
  3. Log on

Finding a class

  1. Enter one or two keywords under Course Search.
  2. Click Search.
  3. If present click View All Sections.
  4. Click the Section Title (in blue lettering) of the section you choose.
  5. The Course Detail page opens.
  6. Click Register.
  7. Click Next.
  8. Confirmation screen appears.

Need more help with PDO?   


 How do I register by telephone to use the Substitute Employee Management System? (new employees only)

1. Call 301-298-2864
2. Enter your Employee ID Number as your Access ID followed by the star (*) key.
3. When asked for your PIN, enter your Employee ID Number again followed by the star (*) key.
4. Record your name followed by the star (*) key.
5. Next you will hear your primary location and classification.
6. You will be asked to select a new PIN. Enter a PIN that is at least six (6) digits in length but no more than nine (9) digits followed by the star (*) key.

Need more information? Visit the Substitute Employee Management System page or contact the Substitute Help Desk at 301-279-3280.


 How do I log into the Safe Schools website to take safety training?


 End of the year tech tips


 How can I withdraw from a course in PDO?


  How can I update my Outlook/ePaystub password?


 How can I obtain a remote access connection so I can work from home?

Have your supervisor follow these directions to make the request. Once approved our tech's will contact you with next steps.


 How is computer access granted when I'm new to MCPS or change positions?

Your position code / location in the payroll system and the classes assigned to you in Synergy, if you are a teacher, determines your access.


How do I register in myID to reset my Outlook password if I forget it?


 Need more help using Office / Outlook 365?


 Need help connecting your mobile device to Outlook 365?


  How can I access my school's private folder (install Microsoft Office) at home?

To see the school's private folder from home you must access Outlook using the Outlook client software. The Outlook client is a part of Microsoft Office. Each employee can download and install up to five copies of Microsoft Office for free. For more info on installing Microsoft Office at home see:


 Need help connecting to MCPS Wi-Fi?



Advanced instructions and answers to many common questions are found by searching for a solution in the Unicenter Service Desk (USD).

  • Navigate to the USD login page (USD can only be accessed from MCPS computers).
  • Log in using your Outlook/e-Pay user name and password.
  • Enter your question or keywords and click "Go".

Or if you still need help, learn how to create a request for assistance.