Student and Family Support and Engagement

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Welcome to Student, Family, and School Services

Working to connect and support our families, schools, and community


Remote Learning Technical Support for Students and Families

For technical support during remote learning call:  240-740-7022

For questions regarding instructional activities email:

For questions specifically about the parent portal or student use of myMCPS Classroom email:

For general questions contact:  ASK MCPS information line at 240-740-3000 or


What We Do

The Division of Student, Family, and School Services, working with schools, families and the community, is dedicated to promoting the shared responsibility and mutual process of engaging families in meaningful and culturally appropriate ways to foster student learning and development.

We work to ensure families have the tools and opportunities to be active and effective partners in their children's school experience; and support schools and community partners in building family-school partnerships to support learning opportunities in the classroom, community, and at home.

Our Vision

We believe that all families, schools, and the community can work together to help students achieve academic proficiency and college and career readiness by:

  • Welcoming all families into the school community — families are active participants in the school and feel welcomed, respected and connected to what students are learning and doing in the classroom.
  • Communicating effectively — families and school staff regularly engage in two-way communication.
  • Advocating for every student — all students are treated fairly and have access to learning opportunities and supports.
  • Sharing responsibility — families share ideas and concerns for school improvement.
  • Collaborating with the community — families and students are connected to extended learning opportunities and community services.

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The MCPS Family Engagement Advisory Team

MCPS is committed to improving students’ school experience and academic success and ensuring equitable learning opportunities by engaging families in decision-making and program review. The newly formed Family Engagement Advisory Team provides opportunities for MCPS families to learn about and provide input and feedback on the district’s programs and initiatives.

Team responsibilities include:

  • Provide input and feedback to MCPS Central Office staff, school staff and work groups on programs, activities, services, resources, and materials, including communication to families, and Parent Academy;
  • Solicit feedback from other parents in the community;
  • Participate in efforts to promote a welcoming environment in all schools;
  • Assist staff with training to strengthen family advocacy skills;
  • Develop a plan for collaborative learning opportunities for school administrators and teachers to equitably engage with all students and families.

The Family Engagement Advisory Team meets at least seven times during the school year and members serve a two-year term.

MCPS Parent and Family Involvement Policy

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Who We Are

Parent Community Coordinators

Parent Community Coordinators (PCC) foster connections between schools, families, and community partners to improve the academic and social-emotional outcomes for students.

Learn more about the role of the PCC:

Deneen Gordon

Deneen Gordon!


Ms. Gordon, Parent Community Coordinator at Burnt Mills ES and Fairland ES, received the Maryland PTA Lifetime Achievement Award, the highest recognition bestowed by the PTA and given to only those who have demonstrated outstanding service in support of our students, schools, and communities. Her commitment to the education and well-being of our students is a well-deserved acknowledgement.

Parent Academy

Free workshops that provide information, resources, and tools & tips to support student success.

The upcoming Spring 2020 workshops have been cancelled due to the COVID-19 health crisis. While we may not be able to meet face-to-face, we are currently creating a series of "Parent Academy TO-GO" videos that families can view at home.

Take a look at the Winter 2020 Parent Academy Schedule of Workshops for past program descriptions on our Parent Academy webpage.

If you attended one of our Parent Academy workshops, please share with us your feedback:

Contact Us

Student, Family and School Services

Rocking Horse Road Center
4910 Macon Road, Room 115
Rockville, MD 20852

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