Skip to main content


We believe that our SERT processes are key to identifying: 

  • whether we are meeting our customers' requirements;
  • where our opportunities are for improvements;
  • key data for fiscally responsible decision-making;
  • measurements of success of our program so we can continuously improve and align; and
  • whether our expectations are being met and our customers know those requirements



SERT Program Implementation Process

SERT Principal Survey Response Process

SERT Award Identification Process

SERT Process for Investigating High-Energy Use

SERT Recycling Award Identification Process