Department of Instructional Technology → Tech Tips
Insider technology tips, resources, and information for MCPS staff, students, and parents.
Tired of emptying the trash—twice? Typically, when you want to get rid of an e-mail, you highlight the message in the Inbox pane and press the Delete key. This moves the message to the Deleted Items trash can under All Mail Folders. To permanently rid yourself of the e-mail, you need to delete it again from the Deleted Items trash can.
This two-step process will keep you from permanently deleting an e-mail accidentally. However, if you are certain you no longer want the e-mail, this process takes too many steps! Instead, try this:
If you know you want to permanently delete a message from within the Inbox pane, hold the Shift key when you press Delete. When asked, "Are you sure you want to permanently delete the selected item(s)?” click Yes.