Technical Help DeskOASIS

Technical Help Desk

Supporting MCPS employees Monday - Friday, 7am to 5pm (except holidays)

New and Improved Help Desk Portal Now Open

Now open! New and improved Help Desk portal to report incidents and submit requests. Click here to learn more! You can still email or call the Help Desk as usual and check on the status of those tickets in this portal. Log into the new portal using username@mcpsmd.org by clicking here.

Student Systems Applications 

BASICS

SynergySIS & TeacherVUE online

SPECIFICS

Attendance

 
Elementary Teacher Attendance - quick guide    .pdf
Secondary Teacher Attendance - quick guide   .pdf

Elementary Mark Correction

 
Quick reference guide  online .pdf

Elementary Subject Assignment

 
Quick reference guide online  .pdf

Enrollment

 
Quick reference guide online .pdf
Quick reference guide - home instruction online .pdf
 Next Year School Assignment Process (Future Enrollment)    .pdf 

ESOL 

 
ESOL Initial Screening/Placement online .pdf 
Survey quick reference guide online .pdf

Learning Academy

 
Quick reference guide online .pdf

Master Schedule Maintenance

 
Quick reference guide online  .pdf

PreKindergarten Experience

 
Quick reference guide online .pdf

Residency and International Admissions

 
Quick reference guide online .pdf
Maintaining staff selection lists online .pdf

Scheduling Reports

 
Quick reference guide  online  .pdf

Secondary Drop/Add

 
Quick reference guide online  .pdf

Secondary History Mark Correction

 
Quick reference guide online .pdf

Secondary Mark Correction

 
Quick reference guide online .pdf

Secondary Mark Exclusion

 
Quick reference guide online     .pdf
Reports guide online  .pdf

Student Bullying

 
Quick reference guide  online .pdf

Student Inquiry 

 
Quick reference guide online  .pdf 

Student Programs

 
Quick reference guide  online  .pdf

Student Service Learning

 
Quick reference guide online .pdf

Student Suspension

 
Quick reference guide  online .pdf

Template Builder

 
Quick reference guide online .pdf

Testing Accommodations

 
Quick reference guide online .pdf

Title I Summer Programs

 
Quick reference guide online .pdf