Employee Assistance Program → Topics of Interest: Communicating Effectively
We listen to each other with our ears, our eyes and our life experience. In fact, it's estimated that our words are only 20 percent or less of what we communicate. Many factors, including the locale, the time of day, and simple intuition affect how well we're understood. The message that's received isn't always the one sent. Here's how to make sure your words are in sync with the way you say them.
Tips for clear communication:
Active listening is also essential for effective communication: If you want to be heard, listen!
Tips for active listening: