Editorial, Graphics & Publishing Services → Teamworks Copier Service

TeamWorks is the copier equipment and maintenance program for all MCPS schools. TeamWorks strives to consistently complete repair service within 36 hours. Often times, service requested in the morning is completed that afternoon.

The principal has assigned a staff member in your school to be the copier service partner, who is responsible for handling toner, staples, and paper; showing fellow staff members how to use the copier properly; and requesting repair service as needed.

Request Repair Service Call

TeamWorks – MCPS Copier Service

The official platform for submitting, tracking, and reviewing school copier service requests.

Access the TeamWorks Platform

How to submit a service request

1. Sign in with your @mcpsmd.net Google account. If prompted, select Accept to continue.
2. Select the three horizontal lines in the upper-left corner to open the navigation menu.
3. Select New Request. You may also select the New Request icon directly from the left-side navigation bar.
4. Choose your school, copier, and reported issue.
5. Enter the copier location and a brief description of the problem.
6. Select Submit Call.

Use Service Calls Placed to review submitted requests and technician updates.

Partners and school administrators may also use the School Copier Dashboard to review the status of copier service requests for their school.

If you experience any problems accessing the platform, please contact Ms. Stevarlon Green. The preferred method is email. Please send a screenshot or photo of the screen showing the issue to:

Stevarlon_G_Green@mcpsmd.org

You may also contact her at 240-740-6531. However, emailing an image of the problem is preferred, as it will help us identify and resolve the issue more efficiently.

Submit • Track • Review
Powered by TeamWorks

Copier Training Videos

Adding Paper Video - Konica

Clearing Paper Jam Video - Konica

Supply Replenishment Video - Konica

Adding Paper Video - Ricoh

Copier Data

Each month, the copier service partner reports the copier meter reading. This assists with scheduled preventive maintenance and long-term planning.

Complete Copier Count Form

More Information

Copier Operations Guide

Registering User Codes

Helpful Hints - Konica Copiers

Helpful Hints - Ricoh Copiers

Going Green with School Copiers

Tips of the Month

Each month, TeamWorks Central distributes a tip by email to copier service partners to help them with their duties associated with the copier. Click below to see the latest tip.

Copier Tip of the Month

Browse previous Tips of the Month