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Technical Help Desk → Top 5 FAQs

Technical Help Desk

Supporting MCPS employees Monday - Friday, 7am to 5pm (except holidays)

New and Improved Help Desk Portal Now Open

Now open! New and improved Help Desk portal to report incidents and submit requests. Click here to learn more! You can still email or call the Help Desk as usual and check on the status of those tickets in this portal. Log into the new portal using by clicking here.

  How can I fix display problems in myMCPS/Outlook from home?

  How can I reset my Outlook/ePaystub password

  How do I access my documents folder from home?

  What are fraudware/malware/viruses and what should I do if I get infected?

 How do I log into myMCPS from home?

 Voluntary/Involuntary transfer information

 I am a short term sub, how do I log in at a school?

Need help with Maximo?

  How do I sign up for training using PDO?

 How do I register by telephone to use the Substitute Employee Management System? (new employees only)

 How do I log into the Safe Schools website to take safety training?

 End of the year tech tips

 How can I withdraw from a course in PDO?

  How can I update my Outlook/ePaystub password?

 How can I obtain a remote access connection so I can work from home?

 How is computer access granted when I'm new to MCPS or change positions?

How do I register in myID to reset my Outlook password if I forget it?

 Need more help using Office / Outlook 365?

 Need help connecting your mobile device to Outlook 365?

  How can I access my school's private folder (install Microsoft Office) at home?

 Need help connecting to MCPS Wi-Fi?



Advanced instructions and answers to many common questions are found by searching for a solution in the Unicenter Service Desk (USD).

  • Navigate to the USD login page (USD can only be accessed from MCPS computers).
  • Log in using your Outlook/e-Pay user name and password.
  • Enter your question or keywords and click "Go".
  • Or if you still need help, learn how to create a request for assistance.


    Montgomery County Public Schools

    Contact MCPS

    Call: 301-309-6277 | Spanish Hotline: 301-230-3073

    Contact Employee & Retiree Services Center

    Call: 301-517-8100 | E-mail:

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