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Employee and Retiree Service Center → Retirees → Contacts

Contacts for Retirees

ERSC

Website and Address Phone & Fax Email & ERSC Connect*

Employee and Retiree Service Center
45 W. Gude Drive, Suite 1200
Rockville, MD 20850

Lobby hours:
M Tu Th F, 8:00 a.m. to 12:45 p.m. and
2:00 p.m. to 4:30 p.m.;
W, 10:00 a.m. to 12:45 p.m. and
2:00 p.m. to 4:30 p.m.

Phone calls received:
M Tu Th F, 8:00 a.m. to 12:45 p.m. and
2:00 p.m. to 4:15 p.m.;
W, 10:00 a.m. to 12:45 p.m. and
2:00 p.m. to 4:30 p.m.

*Attachments sent via ERSC Connect or Outlook email must not exceed 35 MB in total.

Tel: 240-740-8100
Fax: 301-279-3651
Fax: 301-279-3642

ersc@mcpsmd.org
ERSC Connect*

Health Plans

Plan Website   Phone Number   More Information  
Aetna Dental Plan   DMO 800-843-3661   About this benefit  
Cigna Open Access Plus, Open Access Plus In-Network, and Idemnity/Medicare Supplemental Plans 800-244-6224 About this benefit 
CareFirst Dental (PPO) 888-755-2657 About this benefit
CVS/Caremark Prescription Plan   800-378-7558 About this benefit  
Davis Vision (provided through CareFirst)/Blue Vision Plus 800-783-5602 About this benefit
Kaiser Permanente HMO and Prescription Plans   800-777-7902 About this benefit  
SilverScripts (Medicare Part D) 866-270-3817 About this benefit

*for medical services occurring on or before December 31, 2017

Life Insurance

Agency Website   Phone Number   More Information  
MetLife 1-800-638-6420 About this benefit  

Pension Plans

Plan Administered by (website) Phone Number Fax Number
State Core Pension Maryland State Retirement Agency (MSRA)   1-800-492-5909
1-410-625-5555		 410-468-1707
MCPS Core and/or Supplemental Pension Aetna 1-800-952-2700 1-860-273-3707
1-860-975-3204

Retirement Savings [403(b) and 457(b)]

Vendor Website   Phone Number  
Fidelity Investments 800-343-0860  

State and Federal Resources

Agency Web Site   Phone Number(s)  
COBRA Administrator (Voya)  888-401-3539
Maryland State Retirement Agency   800-492-5909
Medicare   800-633-4227
Social Security Administration   800-772-1213

Financial Services

Web Site   Phone Number(s)  
Educational Systems Federal Credit Union 301-779-8500
800-356-6660