Contacts for Employees


 Website and Address   Phone & Fax 

 Employee and Retiree Service Center
45 W. Gude Drive, Suite 1200
Rockville, MD 20850

Office hours:

ERSC is closed for in-person service until further notice. We are working remotely to ensure payroll, benefit, retirement, leave, and other operations continue. You may email ERSC should you need assistance.

Phone calls received: M–F, 8:00 a.m.–4:15 p.m.*

Tel: 301-517-8100
Fax: 301-279-3651
Fax: 301-279-3642

 *except every other Wednesday from 9:00–10:00 a.m. when closed for staff meetings  

Health Plans

 Plan Website    Phone Number(s)    More Information  
 Aetna Dental Plan   DMO 800-843-3661  About this benefit  
 CareFirst BlueChoice HMO and POS Plans   800-545-6199  About this benefit  
 CareFirst Dental Plan (PPO)  888-755-2657  About this benefit 
 CVS/Caremark Prescription Plan   800-378-7558  About this benefit  
 Davis Vision (provided through CareFirst)/Blue Vision Plus Plan  800-783-5602  About this benefit 
 Kaiser Permanente HMO and Prescription Plans   800-777-7902  About this benefit  

 *for claims and issues related to medical services occurring on or before December 31, 2017 

Flexible Spending

 Vendor Website    Phone Number(s)    More Information  
 Benefit Strategies  888-401-3539  About this benefit 

Life Insurance

 Vendor Website    Phone Number(s)    More Information  
MetLife 800-638-6420  About this benefit  

Retirement Savings [403(b) and 457(b)]

 Vendor Website    Phone Number(s)    More Information  
 Fidelity Investments   800-343-0860  About this benefit  


 Union Website    Phone Number(s)  
 MCAAP (Administrators Union)   301-762-8174
 MCBOA (Non-Certified Supervisors Union)   301-762-8174
 MCEA (Teachers Union)   301-294-6232
 SEIU Local 500   301-740-7100

Financial Services

 Website    Phone Number (s)  
 Educational Systems Federal Credit Union  


State and Federal Resources

 Agency Website    Phone Number(s)  
 COBRA Administrator (Benefit Strategies)   888-401-3539

 Maryland State Retirement Agency  

800-492-5909 or 410-625-5555 
 Social Security Administration   800-772-1213

Additional Contacts

 Website    Phone Number(s)  

 Educational Systems Federal Credit Union