Maryland's Largest School District
MONTGOMERY COUNTY PUBLIC SCHOOLS
MONTGOMERY COUNTY PUBLIC SCHOOLS
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Contact Us Department of Cybersecurity and Infrastructure |
45 West Gude Drive, Suite 3300 Rockville, MD 20850 Phone: 240-740-9000 | Fax: 301-279-3771 |
Pete Dejtisakdi, Supervisor
The Technical Help Desk serves as the primary technical support channel for MCPS employees, operating Monday through Friday from 7:00 AM to 5:00 PM. Specialists assist employees with essential tasks such as, but not limited to, password resets, Multi-Factor Authentication (MFA) registration, and navigating core systems like Hub+ and the MCPS Business Center. Employees can report incidents or submit requests through a streamlined portal, by email, or by phone for immediate assistance.
Technical Services and Support (TSS) provides hardware repair and software support for MCPS instructional and administrative computers, peripherals, and local area networks. TSS performs installation of hardware and software, system integration for non school based offices, and evaluates computer hardware and peripheral bids.
Brandon Ferrell, Supervisor
Melissa Morrow, Supervisor
The School Technology Support team provides IT support to all elementary and middle schools.
Our hardware teams support all schools with printer, laptop, and server hardware, as well as Chromebook repair and Chromebook inventory management.
MCPS Data Privacy and Security
IGT-RA: User Responsibilities for Computer Systems, Electronic Information, and Network Security
Technology Products Ordering Information
Partners
Karen Dwyer, Supervisor
The Enterprise Systems Administration (ESA) team designs, installs, manages, and supports on-premises and cloud infrastructure that hosts technology systems used by staff, students, parents and guardians. Team responsibilities include ensuring the efficient operation of systems; managing enterprise-wide user identity for the MCPS network and all application systems; executing incident response and preventive security measures; managing MCPS e-mail services; operating and maintaining enterprise storage; managing enterprise-wide data backup solutions and disaster recovery technology; and researching trends and standards to inform improvements and compliance.
Request for MCPS Account (MCPS Form 271-4a)
myID (https://myid.mcpsmd.org)
Office 365 (https://o365.mcpsmd.org)
Outlook (https://outlook.mcpsmd.org)
Change Password (https://ChangePassword.mcpsmd.org)
Account details and MFA configuration (https://MyAccount.mcpsmd.org)
Kevin Beard, Computer Operations Manager
Our Data Center Operations team of 6, are onsite 24/5. We monitor the environmentals and power distribution within the enterprise environment and work closely with the building management to ensure consistent results? We also schedule routine preventative maintenance on the environmental and power distribution systems to maintain service, 24/7/365. We collaborate closely with support personnel and stakeholders to ensure they have secure access to the enterprise environment 24/7/365. We monitor mission critical systems and applications 24/5 via online tools and system specific applications. We execute Disaster Recovery tape backups and adhere to a strict and secure tape rotation schedule to ensure a successful Disaster Recovery Test if/when needed. Our team prints confidential informational reports such as: Student Report cards and Interim Reports, Student Emergency Contact Information forms and Student Transcripts. We also print confidential reports for the Div of Controller Office, Dept of Food & Nutrition Services, Dept of Student & Data Systems and Dept of Consortia Choice & Applications Program Services.
Kathy Yang, Supervisor
The DBA team manages the full lifecycle of MS SQL instances, ensures system reliability by overseeing scheduled jobs, maintaining synchronized Dev/Test/UAT environments and performing rigorous out-of-cycle backup and restore testing to guarantee disaster recovery readiness. We also maintain and support MCPS legacy HRIS Oracle databases and Lawson application, ensuring continuity for essential HR functions across Lawson System Foundation, Landmark, Crystal Reports, and Document Express, including access to 2024 and prior e paystubs and tax documents. Our mission is to safeguard MCPS data, strengthen system reliability, and deliver the technical foundation that supports HR, student and financial operations throughout the organization.
Renny Hosein, Supervisor
Overall:The Enterprise Network and Cybersecurity Operations team supports the district’s voice, networking, wireless, and security infrastructure. By maintaining reliable connectivity, enabling secure communication, and providing safe access to technology, the team ensures consistent and dependable services for students, staff, and school operations across all sites.
Cybersecurity:The Cybersecurity team helps keep the district’s systems and data safe by managing firewalls, secure remote access, and web filtering to help prevent access to inappropriate content, while protecting against threats and ensuring we meet industry security standards.
Networking:The Networking team is responsible for maintaining and upgrading the district’s network infrastructure across data centers and remote sites, including remote site support, while providing ongoing troubleshooting and implementing solutions that support new and emerging technologies.
Voice: We provide moves, adds, and changes to the Mitel phones. These changes include all programming changes to the Mitel controllers as well as installation of new phones, including repairs. We are also responsible for dial tone for analog devices such as fax machines, fire alarm panels, elevators and security systems.
Wireless:The Wireless Team is responsible for deploying and upgrading wireless infrastructure across all district sites, as well as providing continuous support and troubleshooting to maintain reliable connectivity for teaching and learning.