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Technical Help Desk → Connect-Ed

Technical Help Desk

Supporting MCPS employees Monday - Friday, 7am to 5pm (except holidays)

New and Improved Help Desk Portal Now Open

Now open! New and improved Help Desk portal to report incidents and submit requests. Click here to learn more! You can still email or call the Help Desk as usual and check on the status of those tickets in this portal. Log into the new portal using by clicking here.

What is Blackboard Connect and myMCPS Connect?

Blackboard Connect is the old community outreach system that has an attendance feature that can be used in conjunction with the MCPS online attendance program (gradebook) to send a message to the parents of absent students.  myMCPS Connect is the new system that allows school administrators to record, schedule, send, and track personalized voice messages to all members of the school community or to groups within the community.  All school's use the Blackboard Connect system to send the daily attendance message.  Some schools use the Blackboard Connect system for community outreach some schools use the myMCPS Connect system for community outreach.

Do I need special permission to use Blackboard Connect or myMCPS Connect?

Only users who have the principals permission, and have attended training, will be able to use these systems. To register for training access the Professional Development Online Website

How can I access these systems?

Blackboard Connect can be accessed by using the user id and password you received at training. The web address of the Blackboard Connect page is:   

myMCPS Connect can be accessed by using the user id and password you received at training. The web address of the myMCPS Connect page is:

What if I have problems accessing or using these systems?

Check out our list of common problems and solutions here if you still need help, call the Help Desk at 301-517-5800 so we can assist you further

Montgomery County Public Schools

Contact MCPS

Call: 301-309-6277 | Spanish Hotline: 301-230-3073

Contact Employee & Retiree Services Center

Call: 301-517-8100 | E-mail:

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