E-mail the Ombudsman
Telephone: 240-740-3030
Fax: 301-279-3860
Address:
Montgomery County Board of Education
15 W. Gude Drive, Suite 100
Rockville, Maryland 20850
We serve as a neutral, confidential, and independent resource dedicated to supporting students, families, staff, and community members in resolving concerns, improving communication, and fostering trust within our school system.
Our mission is to promote fairness, transparency, and accountability through respectful dialogue, problem-solving, and guidance.
Whether you need help understanding a policy, navigating a process, or finding the right office to address your concern, we are here to listen and help you move forward.
The Ombudsperson provides impartial assistance to individuals seeking to resolve concerns or better understand system processes.
Contact: Darlene_M_Harris@mcpsmd.org
Phone: 240-740-3030
The Constituent Services Coordinator responds to community inquiries, connects individuals with appropriate offices, and ensures that concerns are addressed in a timely and transparent manner.
Contact: Yolanda_Faerber@mcpsmd.org
Phone: 240-740-3030
The Ombudsperson and the Constituent Services Coordinator offer confidential and informal assistance to help resolve concerns related to policies, procedures, and communication within the school system.
We listen, clarify, and connect you with the appropriate resources to support a fair and timely resolution.
All conversations with the Ombudsperson are confidential to the fullest extent possible. Information will only be shared with others if you provide consent or if disclosure is required by law (for example, in cases involving safety concerns).
We welcome your questions, feedback, and concerns. Please use the secure form below to contact our office. All submissions are reviewed carefully and responded to as promptly as possible.
Alternatively, you may email us directly at Ombudsman@mcspmd.org or call 240-740-3030 during regular business hours.
We appreciate your trust in reaching out and are committed to helping you find an appropriate and fair resolution.
A: Students, families, staff, and community members.
A: Yes, unless disclosure is required by law.
A: Appointments are encouraged to ensure time and privacy, but drop-ins and emails are welcome.
A: The office will review your submission, determine the appropriate next steps, and contact you to discuss options or referrals.
Each year, the Office of the Ombudsperson and Constituent Services Coordinator publishes an Annual Report summarizing the types of concerns raised, common themes, and improving communication and processes across the district.
The report highlights:
Download the 2024–2025 Annual Report (PDF) - TBD