Occupation: Service consultant,
Lexus of Silver Spring
Education: Damascus HS (Automotive Technologies), Pennsylvania College of Technology
Tell us about your current position.
I’m responsible for working directly with customers who are
getting their cars serviced. I communicate the needs of the customer to the
service department and also communicate any recommendations from that
department to the customer. I’ve been in this position since June 2017.
You’ve had a love of cars since you were a kid. What courses did you
take in high school and college to help you learn about your passion?
At Damascus High School, I was in the automotive trades
pathway from 10th through 12th grade. I learned just about everything there was
to know about cars. For college, I really
wanted a program that went beyond car repair because I want to get into
management eventually. Pennsylvania College of Technology had the right program
for me, and I earned a B.S. in Auto Tech Management.
How did the program at Damascus give you an edge?
In college, I tested out of a lot of classes everybody else
was taking because of what I learned in high school. So as a freshmen I was taking sophomore-level
classes, and that saved me a lot of money. I also had more real-world
experiences at Damascus, not just with knowing my way around cars, but doing
mock interviews, so I was prepared when I applied for my current job.
My job is very customer focused, and I learned that
mentality in high school. Our instructor, Mr. Ortiz, was adamant about students
developing a strong work ethic, doing work well and on time, problem-solving,
and knowing how to work with the public.
What are some of your best memories of high school?
I was chosen to participate in a lot of competitions,
including one at the New York Auto Show, where you race against the clock to
diagnose problems that can include everything from engine problems to
suspension issues. It was a thrilling experience to compete with students
across the U.S. and put what we were learning to the test.
What are your plans for the future?
I love the automotive industry and I’m learning a lot in my
current job, which is necessary as I continue to build a career in management. Learning
every facet of the industry will help to make me stand out and give me an
advantage. I have a number of paths that
I can take as I gain more experience, including as a director and general
manager at a dealer or working for a manufacturer as a representative. I’ve
also been looking at careers in the government sector in fleet management. I
think that’s been the beauty of the program at Damascus. There are so many
career paths available to me in a field that I’m passionate about because of
the strong foundation I received in high school.