Technology Support Information
MCPS Community Tech Support Help: For the technical needs of any student or parent during the summer or during after school hours, please call 240-740-7020 or email communitytechsupport@mcpsmd.org.
New Community Tech Support Portal
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Search to find helpful support guides and screencasts in English and Spanish
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Chat with a virtual or live agent
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Submit and track the progress of a Help Desk ticket
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Parents/guardians can still email (communitytechsupport@mcpsmd.org) or call (240-740-7020), and then track their ticket in the portal
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Parents/guardians can use this support guide to activate their accounts
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Other Tech Support and Help Links
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Chromebook Support |
myMCPS Support | ParentVUE Suport | Zoom Support and Help | Emotional/Wellness Support | Websites or Apps Support |
| myMCPS Classroom Help | Web Conferencing Etiquette | Mrs. Helton's Counseling Website | Kami Support for Parents and Students | ||
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Parent letter regarding student privacy while using Zoom |
YouTube Video by MCPS Maintaining Your Mental Health during Social Distancing
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| Google Form to Request a Home Use Device | Zoom help for students |
YouTube Series by MCPS |
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Parent Video: How to help your child navigate myMCPS Classroom |
Parent Guide to Virtual Classroom Recordings | Domestic Violence Supports | Parent Academy | ||
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(Helps with black screen during Zoom) |
myMCPS Quick Start Course for Students | ParentVUE Webinar | MCPS Be Well 365 | Student Accounts and Access Information | |
| Clearing the Cache on a Chromebook | Unpacking Your Digital Backpack Parent Video: (myMCPS, ParentVUE, Kami, Zoom, Google) | ||||
| Connecting to a Mifi Hotspot |