Technology Help
Fox Chapel Main Office
Staff will be available to answer phones and email communications 8:30am-3:30pm daily. Parents please be patient and expect to hear a response to any inquiry within 24 hours. The main number is 240-740-0680. See below for the MCPS technology help desk contact email and phone.
Tech Support for Online Learning
Chromebook Troubleshooting Guide
Having trouble with your school-issued Chromebook? Please consult this guide for common problems and how to fix:
Chromebook Troubleshooting Guide
Chromebook Troubleshooting Guide (Espanol)
Vídeos en Español:
¿Cómo entrar al Chromebook de MCPS? (How to Get on the Chromebook)
Conozca el nuevo portal para padres ParentVUE con interpretación en español (Get to know the new ParentVUE parent portal with Spanish interpretation)
Como Entregar Tareas Usando Kami (How to Submit Assignments Using Kami)
Student Access
Student Passwords
If you need your student's password, please email the media specialist, lauren_t_asbacher@mcpsmd.org.
ParentVUE
Parents should receive information via email to set up their ParentVUE accounts. We thank you in advance for keeping your critical contact information up-to-date!
Learn more about setting up your ParentVUE account:
Getting Started with ParentVUE Presentation
If you did not receive an email with ParentVUE activation information, you can call 240-740-7020 or email communitytechsupport@mcpsmd.org
If parents only see some children but not all, please complete this form and we will merge accounts: ParentVUE- Account Activated but Missing Students
Zoom Meetings
Having trouble joining a Zoom meeting? Click here for Zoom Guide for Students
Parent Technical Support
MCPS is offering a number of live parent webinars on technology topics. Sign up through this brochure: Technology Support Webinars
NEW! Parent Academy TO GO! offers a series of virtual webinars for families to learn from home.
Parents who need technical help can call 240-740-7020 Monday-Friday between 7am and 8pm or email communitytechsupport@mcpsmd.org. You may also contact media specialist Lauren Asbacher for technical support: lauren_t_asbacher@mcpsmd.org.