Technology Help

Fox Chapel Main Office

Staff will be available to answer phones and email communications 8:30am-3:30pm daily. Parents please be patient and expect to hear a response to any inquiry within 24 hours. The main number is 240-740-0680. See below for the MCPS technology help desk contact email and phone.

Tech Support for Online Learning

Chromebook Troubleshooting Guide

Having trouble with your school-issued Chromebook? Please consult this guide for common problems and how to fix:

Chromebook Troubleshooting Guide

Chromebook Troubleshooting Guide (Espanol)

Vídeos en Español:

¿Cómo entrar al Chromebook de MCPS? (How to Get on the Chromebook)

Conozca el nuevo portal para padres ParentVUE con interpretación en español (Get to know the new ParentVUE parent portal with Spanish interpretation)

Usando Zoom

Usando MyMCPS Classroom

Como Entregar Tareas Usando Kami (How to Submit Assignments Using Kami)

Videos de MCPS en español

Student Access

This document collects a number of resources for students and families to access Zoom, MyMCPS, Synergy, and more.

Student Passwords

Student passwords will not be changed for the start of the school year. Students can continue to use their existing password until later in the fall when the district performs a password reset on student accounts. The district will be notifying families of their childrens’ usernames and passwords before the start of school via ConnectED. If you do not receive a password email, please use ParentVUE to update your information or contact the school.


Parents should receive information via email to set up their ParentVUE accounts. We thank you in advance for keeping your critical contact information up-to-date!

Learn more about setting up your ParentVUE account:

Link to Access ParentVUE

Getting Started with ParentVUE Presentation

ParentVUE Support Guide

If you did not receive an email with ParentVUE activation information, you can call 240-740-7020 or email

If parents only see some children but not all, please complete this form and we will merge accounts: ParentVUE- Account Activated but Missing Students

Zoom Meetings

Having trouble joining a Zoom meeting? Click here for Zoom Guide for Students

Access to Zoom for Parents - English

Access to Zoom for Parents - Spanish

Have questions about meeting recordings and privacy? Review this Parent's Guide to Classroom Recordings

Parent Technical Support

MCPS is offering a number of live parent webinars on technology topics. Sign up through this brochure: Technology Support Webinars

NEW! Parent Academy TO GO! offers a series of virtual webinars for families to learn from home.

Parents who need technical help can call 240-740-7020 Monday-Friday between 7am and 8pm or email You may also contact media specialist Rachel Burroughs for technical support:

Need a Chromebook and/or Internet Access?

Chromebooks were distributed to students August 20 and 21. If you need a Chromebook or MiFi device, please contact the school directly: 240-740-0680. 

Not sure who to ask or how to get help?

Fill out this form, select Fox Chapel Elementary, and a staff member will try to assist you!

Question Drop Box Form