Parent Resources

Click the links below to access information about that topic: 

ParentVUE Zoom Parent Support Chromebooks


Annual Notice for Directory Information and Student Privacy

Eligible students and parents/guardians may indicate the student does not want to be recorded during virtual classroom sessions by using their ParentVUE accounts to access MCPS Form 281- 13, Annual Notice for Directory Information and Student Privacy and selecting the box that states: “Do not include my student’s image and voice in the recording of virtual lessons for future viewing by students in the same class.” MCPS Form 281-13, Annual Notice for Directory Information and Student Privacy is also available on the MCPS website. A report generated from Synergy will be provided to teachers that identifies students who do not want to be recorded during virtual classroom sessions.



This school year, Synergy ParentVUE will replace the Parent Portal as the primary home-to-school communication vehicle for schools to share information regarding grades, attendance, scheduling, and more. 

To login into ParentVUE visit  If you have already set up your ParentVUE but are missing one or more of your children click here to submit your information.



Parent Support

Chromebooks tips

How to split their computer screen to view 2 pages at once.

Chromebooks Parent Support

If a student has a Lenovo touchscreen Chromebook and it is not working properly, MCPS has arranged for Chromebook support.  They will try to repair the problem. If not, they will exchange the Chromebook.  

  1.  Phone Support:  240-740-7020 Monday through Friday between 7:00 a.m. and 8:00 p.m.
  2. Email your questions to
  3. Go to 45 West Gude Drive in Rockville between 9:00 a.m. and 4:00 p.m. Monday to Friday

At 45 West Gude drive, parents pull in the driveway, turn left, park and walk towards the front of the building.  Stand in a socially distanced line and wait for assistance.

Damaged/Broken Chromebooks

Students and families are financially responsible for intentional or accidental damage of any Chromebook loaned to the student.  Please take the Chromebook to 45 West Gude Drive and explain what happened.

Chromebook Damage Financial Responsibility 

Charges for damage.    

No exchanges at Burnt Mills Elementary

MCPS set up the site at 45 West Gude Drive so that there is a technician available to parents Monday through Friday.  We are not exchanging Lenovo Chromebooks at Burnt Mills as we are not supposed to collect non-working Chromebooks, per MCPS.  Thank you for your understanding.