Coronavirus → Chromebooks and Support
UPDATED: 4/15/21 4:30 PMHOURS: M-TH from 9am - 4pmLOCATION: 45 W. Gude Drive, Rockville MD
NEW on 11/11/20 - Distribution will move to the left side of the building/cafeteria - look for the black gate between the loading dock and reserved parking spaces. Click here for more information on waiting in line/safety procedures. The line forms to the right between the building and tables. Signage is posted at the front of the building to direct visitors.
Student loaner devices (C740) - IN stock (C740 is loaned for all models while repair is completed)
Student MiFi - IN stock (request options below)
REMINDER: School are to make the initial assignment of upgraded devices (PreK-5 & 9) - school specific info and checkout tool here.
Staff loaner devices (C740): IN stock (available to all MCPS Staff)
Staff Document Cameras (Aver): IN stock
ES/MS Classroom Teacher Acer 15”: IN stock (select staff only - notified via email)
HS Classroom Teacher Acer 15”: Contact schools - inventory was delivered
Special Education Teacher Laptops: Information has been sent to principals regarding the distribution of these laptops. Please reach out to your principal for more info. Special education laptop troubleshooting tips can be found here.
REMINDER: One MiFi can support up to five students . We have a one device per family limit so we are able to provide to all who are in need. The MiFi device does not boost home internet; it is meant to provide internet service to those who do not have home internet options. MCPS Chromebooks are programmed to know the passwords and connect automatically. Directions here.
RETURNS: If a device is no longer needed it should be returned to the distribution center.
REASSIGNMENT: If a device is reassigned from one student to another please send the info via email to Melissa Morrow so the checkout records can be updated. Provide the ID of the student who no longer needs the device, the long serial number from the box ending in F (or a photo of the box), and the Student ID of the recipient.
PERMISSION FORMS can be returned to Melissa Morrow
Physical damage (intentional or accidental) to a device will result in a financial obligation. There is no fee for device malfunction, software issues, or hardware failure.
Chromebook: Chromebook Troubleshooting Guide
Special Ed laptop Troubleshooting Guide
MiFi: The MiFi device may need to be close to an outside wall or close to a window to receive stronger signal. If the device malfunctions, carefully remove the plastic back cover and remove the battery for 30 seconds, then reassemble. DO NOT press the reset button or the device will need to be returned to the distribution center for reprogramming. DO NOT call T-Mobile for support; they will also reset the device and it will need to be reprogrammed to be used again.
Student Accounts: Student Accounts and Access
Community/Family Support: CommunityTechSupport@mcpsmd.org OR 240-740-7020
M-F 7am - 8pm
Staff Support: Help_Desk@mcpsmd.org
OR open a ticket in Unicenter
OR call the Help Desk 301-517-5800
M-F 7am - 5pm