Covid-19 Information → Chromebooks and Support
The 45 Gude technology distribution permanently closed on August 12th. Staff and students who need technology services such as new Chromebooks, Chromebook repair, mobile hotspots, document cameras, etc. should contact their school.
REMINDER: One MiFi can support up to five students . We have a one device per family limit so we are able to provide to all who are in need. The MiFi device does not boost home internet; it is meant to provide internet service to those who do not have home internet options. MCPS Chromebooks are programmed to know the passwords and connect automatically. Directions here.
RETURNS: If a device is no longer needed it should be returned to your school.
REASSIGNMENT: If a device is reassigned from one student to another please send the info via email to Melissa Morrow so the checkout records can be updated. Provide the ID of the student who no longer needs the device, the long serial number from the box ending in F (or a photo of the box), and the Student ID of the recipient.
PERMISSION FORMS can be returned to Melissa Morrow
Physical damage (intentional or accidental) to a device will result in a financial obligation. There is no fee for device malfunction, software issues, or hardware failure.
Chromebook: Chromebook Troubleshooting Guide
Special Ed laptop Troubleshooting Guide
MiFi: The MiFi device may need to be close to an outside wall or close to a window to receive stronger signal. If the device malfunctions, carefully remove the plastic back cover and remove the battery for 30 seconds, then reassemble. DO NOT press the reset button or the device will need to be returned to the distribution center for reprogramming. DO NOT call T-Mobile for support; they will also reset the device and it will need to be reprogrammed to be used again.
Student Accounts: Student Accounts and Access
Community/Family Support: CommunityTechSupport@mcpsmd.org
Staff Support: Help_Desk@mcpsmd.org
OR open a ticket in ServiceNow
OR call the Help Desk 301-517-5800
M-F 7am - 5pm