Chromebooks and Support

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Distribution for Students & Staff

Hours: Monday - Thursday from 9 am to 12 noon

Any changes to the schedule will be listed on this site.

LOCATION: 45 W. Gude Drive, Rockville MD

Distribution is located in the left side of the building/cafeteria - look for the black gate between the loading dock and reserved parking spaces. Click here for more information on waiting in line/safety procedures. The line forms to the right between the building and tables. Signage is posted at the front of the building to direct visitors.

  • New distribution hours starting Thursday, June 17th we will be open from 9 am to 12 noon, Monday through Thursday, we are closed on Fridays. 
  • Come prepared with staff or student ID number
  • Plan to park and walk up
  • Please wear a mask
  • NO APPOINTMENT NECESSARY
  • Schools can pickup and drop off on behalf of families
  • All services are outside with no restroom access. 

line

 
outside buildingGude Dr  
 

INVENTORY

Student loaner devices (C740) - IN stock (C740 is loaned for all models while repair is completed)

Student MiFi - IN stock (request options below)

REMINDER: School are to make the initial assignment of upgraded devices (PreK-5 & 9) - school specific info and checkout tool here.

Staff loaner devices (C740): IN stock (available to all MCPS Staff)

Staff Document Cameras (Aver): IN stock

ES/MS Classroom Teacher Acer 15”: IN stock (select staff only - notified via email)

HS Classroom Teacher Acer 15”: Contact schools - inventory was delivered

Special Education Teacher Laptops: Information has been sent to principals regarding the distribution of these laptops. Please reach out to your principal for more info. Special education laptop troubleshooting tips can be found here.


MiFi REQUEST PROCESS

Student/Family Options:
  • Visit 45 W. Gude Drive during distribution hours
  • Contact school to request a device
  • Parent signature required on permission form - translated copies here.
  • Schools can enter requests - use this form - requests are processed daily and can be picked up by school staff or delivered to the school for school distribution. Email confirmation will be sent on delivery day. Delivery turnaround time: 1-2 days.

REMINDER: One MiFi can support up to five students . We have a one device per family limit so we are able to provide to all who are in need. The MiFi device does not boost home internet; it is meant to provide internet service to those who do not have home internet options. MCPS Chromebooks are programmed to know the passwords and connect automatically. Directions here.


Returns

RETURNS: If a device is no longer needed it should be returned to the distribution center.

REASSIGNMENT: If a device is reassigned from one student to another please send the info via email to Melissa Morrow so the checkout records can be updated. Provide the ID of the student who no longer needs the device, the long serial number from the box ending in F (or a photo of the box), and the Student ID of the recipient.

PERMISSION FORMS can be returned to Melissa Morrow

  • Pony: 45 W. Gude Drive - Suite 3500
  • Scan and email
  • Cell phone photo (front & back) and email

Device Damage

Physical damage (intentional or accidental) to a device will result in a financial obligation. There is no fee for device malfunction, software issues, or hardware failure.

  • Chromebook Repair Sites. See here
  • Chromebook Repair Costs: See here
  • Chromebook Acceptable Use Policy: See here
  • Regulation IGT-RA: See here

Device Troubleshooting

Chromebook: Chromebook Troubleshooting Guide

Special Ed laptop Troubleshooting Guide

MiFi: The MiFi device may need to be close to an outside wall or close to a window to receive stronger signal. If the device malfunctions, carefully remove the plastic back cover and remove the battery for 30 seconds, then reassemble. DO NOT press the reset button or the device will need to be returned to the distribution center for reprogramming. DO NOT call T-Mobile for support; they will also reset the device and it will need to be reprogrammed to be used again.

Student Accounts: Student Accounts and Access  


Technical Support Contact Info

Community/Family Support: CommunityTechSupport@mcpsmd.org OR 240-740-7020
Phone Support hours 8 am to 12 pm and 4:30 pm to 8 pm

Staff Support: Help_Desk@mcpsmd.org
OR open a ticket in Unicenter
OR call the Help Desk 301-517-5800
M-F 7am - 5pm


Other Community Resources