Name: 
 

IT Essentials Objective 7.2



Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 

Brian Patrick is called into a senior vice president’s office at 4:45 p.m.  This user’s computer just crashed while she was in the middle of preparing an important document for the annual shareholders meeting scheduled for tomorrow at 8:30 a.m.  Brian is the on-call PC technician for the firm and has been told that he must make sure that the document is recovered right away.  Brian takes a deep breath and remembers that one of the fundamental rules in troubleshooting applies to emergencies.  What does the “Keep your cool and don’t rush” rule say?
a.
Protect the hardware and the CPU.
b.
Protect the data and software.
c.
Protect the software and the RAM.
d.
Protect the hardware and the power supply.
 

 2. 

Suresh Doss is upgrading the video card on his PC.  When he opens the case, he notices that there is a lot of dust inside.  Not only is dust contamination bad for internal components, but it contributes to overheating.  What is the safest method that Suresh can use to rid himself of the dust inside his computer case?
a.
vacuum cleaner
b.
compressed air
c.
small, battery operated fan
d.
turn the case upside down and shake the dust out
 

 3. 

Jeff Smith is a PC technician for his company and has been assigned the task to inventory the outdated and damaged hardware in storage and properly dispose of it.  He knows that some equipment contains a dangerous electrical charge even after it has been unplugged and this must be discharged.  Of the devices listed below, which one would most likely be of that type?
a.
motherboard
c.
laptop battery
b.
power supply
d.
video card
 

 4. 

Alex Li is setting up a PC repair workbench for the IT department of a new bank building.  Among the safety equipment he ordered was a fire extinguisher rated to put out electrical fires.  Where would be the best place for Alex to mount this device?
a.
over the work bench
b.
beneath the work bench
c.
in the outer office away from the work bench
d.
off to one side of the work bench
 

 5. 

Bob Muir is teaching a class on computer hardware repair.  He brings his own PC repair kit in to show the class what sort of tools are typically used.  Bob also keeps some bootable rescue disks in the kit so that they’re handy if he needs them.  With that in mind, what is the one tool that Bob does not keep in the kit?
a.
magnetic screwdriver
c.
multimeter
b.
flashlight
d.
AC outlet ground tester
 

 6. 

You are preparing to travel to a job to upgrade the RAM in a customer’s PC. Which of the following statements is correct concerning the handling of the RAM modules?
a.
Lay the RAM devices on a sheet of foil while they are waiting to be installed
c.
Unplug the power supply from the system board while installing the RAM modules
b.
Store the RAM devices in antistatic bags to transport them
d.
Use compressed air to blow any dust accumulation off the modules before installing them
 

 7. 

You enter a customer’s server room and see water on the floor and stained ceiling tiles. What should you do first?
a.
Shut down the servers and notify the network administrator immediately
c.
Notify the security supervisor
b.
Notify the building maintenance supervisor
d.
Clean up the water immediately and look for the source of the leak
 

 8. 

What is the purpose of the antistatic wrist strap?
a.
To protect the equipment from electrostatic discharge
c.
To place the technician’s body at the same electrical potential as the system board
b.
To protect the technician from injury
d.
To protect technicians working on high-voltage equipment such as power supplies and CRT monitors
 



 
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