Name: 
 

IT Essentials Objective 4.3



True/False
Indicate whether the statement is true or false.
 

 1. 

A laser printer is a type of electrophotographic printer that can range from a small, personal desktop model to a large, network printer capable of handling and printing large volumes continuously.
 

 2. 

Dot matrix printers are almost nonexistent now because they have been replaced with inkjet or laser printers.
 

 3. 

In the cleaning step of laser printing, the drum is conditioned to contain a high electrical charge.
 

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 4. 

Typically, which would be the first test to perform when a printer won’t print?
a.
signal cable-check     
c.
port loopback test
b.
printer self-test
d.
configuration check
 

 5. 

A customer has brought his laser printer into your repair area because it produces a paper feed error when he tries to print a document. Where is the first place to check given this symptom?
a.
The pickup rollers     
c.
The developing rollers
b.
The compression rollers
d.
The registration mechanism
 

 6. 

If an inkjet printer is printing text correctly but leaves a line through each character, what is the most likely cause of this problem?     
a.
One of the printhead nozzles is partially clogged and needs to be cleaned out
c.
The printer driver software has been corrupted and must be replaced
b.
One of the ink cartridges needs to be refilled
d.
The paper-handling mechanism is malfunctioning
 

 7. 

Your first activity of the morning is to print out a report that gets compiled each night and downloaded to your computer. The printer was working properly when you left the office last night, but now it does not print. What should you check first in this situation?
a.
Determine whether there is paper in the printer
c.
Determine whether the printer driver is missing from the system due to a virus
b.
Check the printer driver to see if it has become corrupt
d.
Check to see if the building maintenance crew may have disconnected the power cord from your printer during the evening
 

 8. 

You have been called to a new advertising firm that has just set up shop. The firm has a new flatbed scanner that does not scan. When you test it, the scanning light is on, but it does not move across the page. Which of the following is the most likely cause of the problem?     
a.
The resolution setting of the scanning software is not compatible with the size of the picture being scanned
c.
The scanner’s light positioning mechanism is locked
b.
The picture being scanned is too big for the resolution setting and memory available in the host system
d.
The scanner’s signal cable is faulty
 

 9. 

A user is having problems printing to his local printer. It was working fine until he sent several documents to the printer one after the other. The printer turned out a few pages but then stopped printing. The user can no longer print to that printer from his computer. When you attempt to print a test page from the printer, it prints successfully. What item should you check next?     
a.
The printer signal cable
c.
The printer driver
b.
The Windows Print spooler
d.
The printer port enabling in the CMOS Setup
 

 10. 

You have been called to a print shop to troubleshoot its new flatbed scanner. After you unlock the light bar mechanism, you discover that the light comes on and runs during its self-test. However, it does not move when the software application initiates an actual scan operation. What is the most likely reason for this?
a.
The scanner’s application software is configured incorrectly
c.
The scanner’s TWAIN driver is corrupted
b.
The scanner’s signal cable is disconnected
d.
The I/O port the scanner is connected to has been configured incorrectly in the PC’s CMOS Setup
 

 11. 

After handling a printed document from a laser printer, you notice the letters smudge and the toner rubs off. What is most likely the problem?
a.
The primary corona wire is bad
c.
The developing roller is bad
b.
The fuser is bad
d.
The transfer corona is bad
 

Multiple Response
Identify one or more choices that best complete the statement or answer the question.
 

 12. 

One of your customers reports that she is getting poor quality output from her color printer. She indicates that the inkjet printer is producing disfigured graphics. What actions should you take to identify the source of this problem? (Select all that apply.)
 a.
Calibrate the printer
 c.
Check the printer’s paper thickness settings
 b.
Install a new print head and ink cartridges
 d.
Check the wear on the printer’s paper-handling mechanisms
 



 
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