Name: 
 

IT Essentials Objective 3.3



Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 

A ____ is a single task that a process requests from the kernel.
a.
process
c.
module
b.
thread
d.
slack
 

 2. 

A ____ is a program or group of programs that is running, together with the system resources assigned to it, such as memory addresses, environmental variables, and other resources.
a.
process
c.
module
b.
thread
d.
partition
 

 3. 

The ____ is the layer between the OS and the hardware.
a.
kernel
c.
HAL
b.
MFT
d.
domain controller
 

 4. 

____ is a directory database and service that allows for a single administration point for all shared resources on a network.
a.
Active Directory
c.
Domain Controller
b.
Active Controller
d.
Domain Directory
 

 5. 

To take full advantage of Windows 2000/XP power management abilities, your system BIOS must be ____-compliant.
a.
ACPI
c.
PDC
b.
NTFS
d.
BDC
 

 6. 

If a computer running Windows XP Professional generates a disk error during the system startup operation, which Event Viewer log file should be checked for the error?
a.
Application
c.
System
b.
Security
d.
Hardware
 

 7. 

In Windows 2000 and XP, which utility can be used to access hard drives and command-line utilities when the system does not boot?
a.
Recovery Console
c.
Device Manager
b.
Computer Management console
d.
REGEDT32.EXE
 

 8. 

Which Windows XP utility enables support personnel to take control of a remote computer and perform troubleshooting steps without involving the user in the actual troubleshooting process?
a.
Internet Help
c.
Telnet services
b.
Remote Desktop
d.
Remote Assistance
 

 9. 

Which function key can be used to access the Advanced Startup Options menu in Windows 2000 or XP systems?
a.
F1
c.
F6
b.
F5
d.
F8
 

 10. 

If the PC system briefly shows a blue screen and continuously reboots, which of the following is likely causing this condition?
a.
The hard drive is full
c.
The operating system has not been activated
b.
The system has a defective RAM module
d.
The system is low on both RAM capacity and HDD space
 

 11. 

You are upgrading a user in the production department to a new Windows XP system. The user wants you to move all her documents and picture files from her old Windows 2000 Professional environment to the new installation of Windows XP. What Windows XP tool should be used to do this?     
a.
The Windows XP Fast User Transport utility
c.
The System State Backup option
b.
The Windows XP User State Migration tool
d.
The ASR Restore option
 

 12. 

When you started your desktop PC this morning, it rebooted itself during the POST process. You tried to start the system again, but it continued to automatically reboot before it could load the Windows splash screen. Where should you begin checking the system for the source of this problem?
a.
Check the microprocessor’s fan and heat sink assembly; the microprocessor is overheating
c.
Check the system’s installed RAM; one of the modules is failing and causing the system to lock up and reboot
b.
Boot the system to the ERD and check for the presence of the pagefile.sys file. Windows cannot create a swap file on the primary disk drive
d.
Boot the system to the Recovery Console on the Windows distribution CD and check the operating system’s boot files; they may have been corrupted
 

 13. 

Which Windows command-line utility is used to move files from driver.cab on a Windows distribution CD or recovery disk to repair a corrupted disk drive?
a.
Expand
c.
Move
b.
Extract
d.
Extend
 

 14. 

Which Windows utility can be used to selectively turn off items during the startup process for diagnostic purposes?
a.
Safe Mode
c.
SFC
b.
MSCONFIG
d.
Dr. Watson
 

 15. 

Which of the following actions writes a new boot sector into the system volume?
a.
Running the ASR Restore operation
c.
Running the FIXBOOT command from the Recovery Console’s command line
b.
Running the Diagnostic Startup option from the Startup tab of the MSCONFIG utility
d.
Running the SYS C: command from the Windows command interpreter
 

 16. 

After you upgrade a video adapter card’s driver in Windows XP, the video display is scrambled. What action should you take to revert to the old driver version?
a.
Boot into Safe Mode with command prompt only and remove the driver
c.
Use the SFC utility to start up the system and roll back the driver
b.
Boot into Safe Mode and run the Driver Rollback feature from the Device Manager
d.
Use the Recovery Console to reboot the system and then roll back the driver
 

 17. 

During the boot process, your computer stalls and produces a blue screen displaying the words NTLDR missing. Which of the following best fixes this problem?
a.
Boot to the Advanced Options menu and start the system in Last Known Good Configuration
c.
Boot to the Windows distribution CD and use the Recovery Console’s FIXMBRcommand to replace the master boot record (MBR)
b.
Boot to Safe Mode and run the Roll Back feature from the Device Manager
d.
Boot to Safe Mode and run the MSCONFIG utility
 

 18. 

You need to reinstall Windows 2000 Professional in an existing system that has failed. The system has a set of four Setup disks and an Emergency Repair Disk. Which of the following must occur so that the disks can be used to start the system, enabling you to carry out the repair function?
a.
Change the HDD driver settings to the default value
c.
Change the boot order in the BOOT.INIfile
b.
Change the boot sequence in the CMOS to include the FDD in the startup process
d.
The device driver for the FDD must be enabled
 

 19. 

A user boots into Windows 2000 and receives an error message stating that one or more services did not start. Where can she go to examine which services did not start?
a.
Device Manager
c.
Dr. Watson
b.
Task Manager
d.
Event Viewer
 

 20. 

What utility can be used to restore the Windows XP Registry from a backup if you cannot boot to a GUI?
a.
Backup
c.
Recovery Console
b.
Regrestore
d.
ScanReg
 

 21. 

Your Windows XP system refuses to start up. You have been unable to recover the system using other methods, including Safe Mode, Last Known Good Configuration mode, and the Recovery Console. What else can be done in a Windows XP system to recover the system?
a.
Run the Automated System Recovery (ASR) backup operation
c.
Run the Windows XP Repair Disk program (RDISK.EXE) from the command line of the ASR disk
b.
Run the Automated System Recovery (ASR) restore operation
d.
Run the Windows XP recovery program WINNT /ox at the command prompt
 

 22. 

In Windows, how do you test the print spooler if the printer won’t print?
a.
Use BOOTCFG to check the disk integrity
c.
Change the printer cable
b.
Print directly to the printer port
d.
Print from the command line
 

 23. 

Under what conditions should the standard Safe Mode startup option be used?
a.
When an application does not start from the desktop or the command line
c.
When Windows does not start after the Starting Windows... message appears
b.
When Windows displays a Registry Failure error message
d.
When Windows needs to load Real Mode drivers for a device instead of its embedded virtual drivers
 

 24. 

Which of the following items are loaded in a standard Safe Mode startup?
a.
BOOT.INI, CONFIG.SYS, NTLDR
c.
Basic mouse, keyboard, and standard VGA drivers
b.
Basic processor, DRAM, and HDD drivers
d.
Standard network adapter, mouse, and keyboard drivers
 

 25. 

In Windows, which utility can you use to control programs that run at startup?
a.
STARTREG.EXE
c.
REGEDIT.EXE
b.
MSCONFIG.EXE
d.
REGEDT32.EXE
 

 26. 

What condition is indicated by the Missing Operating System error messages?
a.
The drive is not formatted
c.
Operating system files are missing or corrupt
b.
The MBR is missing or corrupt
d.
The HDD cable is not attached
 

 27. 

What action can be taken when you encounter an Invalid Drive or Drive Specification error message? (Select the best answer.)
a.
Replace the drive
c.
Repartition and reformat the drive
b.
Reset the drive configuration in the CMOS Setup
d.
Reinstall the operating system
 

 28. 

One of your applications fails to start when you click its icon on the desktop. What action should you take to correct this problem?
a.
Right-click the icon and open the application’s Properties to check its executable filename and path information
c.
Move into the Control Panel and open the Add/Remove Software applet so that you can use the Add/Remove Software Wizard to repair the icon link to the application
b.
Right-click the desktop and select the Properties option from the pop-up menu to check for proper command syntax and path information
d.
Try to execute the application’s Install file from Windows Explorer
 

 29. 

After you install a device driver, the system becomes unstable. You try to reboot the system, but nothing happens. Then you perform a second reboot and select the Last Known Good Configuration option from the Advanced Options menu. However, the system does not reset to the old configuration. What is the problem?
a.
The Last Known Good Configuration file is overwritten after each successful login, so there is no Good Configuration to revert to after the second reboot
c.
The Last Known Good Configuration is rewritten at each logout or shutdown, so the old configuration no longer exists
b.
The driver has been corrupt for some time and cannot be rolled back
d.
You should use the Recovery Console’s Rollback feature before selecting the Last Known Good Configuration option
 

Multiple Response
Identify one or more choices that best complete the statement or answer the question.
 

 30. 

Under what conditions should you consider manually establishing a Restore Point? (Select all that apply.)
 a.
Whenever you can’t get into Safe Mode to reconfigure the driver loading process
 c.
Anytime you need to get back to a point where you know the system was functioning correctly
 b.
Before you install a new application program and it creates problems with the system that uninstalling it does not resolve
 d.
Before you update a driver and it appears to cause problems with the system that rolling back the driver does not resolve
 



 
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