Name: 
 

A+ IT Essentials objective 2.3



Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 

A ____ boot means that the boot does not load any extraneous software, drivers, or other memory-resident programs.
a.
clean
c.
refresh
b.
new
d.
diagnostic
 

 2. 

You have just installed a new processor in a laptop PC. When you restart the system, you discover that the keyboard works properly but the touchpad does not. What should you do to overcome this problem?
a.
Use the keyboard to start the operating system installation. When the process moves into the GUI phase, the touchpad becomes active.
c.
The touchpad connector may have been loosened during the installation. Reconnect it.
b.
You have installed an incompatible processor type that must be replaced
d.
The portion of the system board responsible for the touchpad has shorted out. You need to install a USB touchpad or mouse.
 

 3. 

You have installed 1GB of RAM in a notebook used by the sales staff. After some time, one of the sales people tells you that the notebook is only showing 700MB available. What should you tell the salesperson?
a.
Someone must have removed a memory module, so you need to check the machine before it goes back into the field.
c.
The machine has BIOS shadowing configured in the CMOS, so the missing RAM capacity is being used to hold a copy of the BIOS so that the system can access it faster.
b.
One of the machine’s modules must have gone bad, so it needs to be replaced before it goes back into the field.
d.
Notebooks often use shared video memory, which uses a portion of the system’s installed memory capacity for video display support.
 

 4. 

Which of the following is the best way to detect a bad battery in a Windows XP–based laptop PC?
a.
Check the voltage with a multimeter.
c.
Disconnect the AC adapter and measure the time it takes for the system to fail.
b.
Check the battery indicator in the systray portion of the taskbar.
d.
Check the battery level in the Control Panel’s ACPI applet.
 

 5. 

A customer can’t configure the correct resolution for his notebook’s LCD display and cannot make out any images on the display. What can you do to fix his problem?
a.
Use the Device Manager to verify that the installed video driver is correct for the installed video adapter.
c.
Install a PC Card-based video adapter card.
b.
Connect a video projector to the external VGA connector.
d.
Connect an external monitor to the external VGA connector.
 

 6. 

What item needs to be checked on an external CD-R/DVD drive that is not normally checked on an internal drive when installing the drive on a notebook PC?      
a.
Its signal cable
c.
Its disk drive controller
b.
Its power supply
d.
Its hard drive
 

 7. 

A coworker has asked your advice on a new notebook PC he has never seen before. The notebook is supposed to have built-in wireless networking, but he cannot get the internal radio module to work. What is the first thing you should tell him to check?
a.
To determine whether TCP/IP has been configured in Windows
c.
To determine whether the 802.11x antenna has been installed
b.
To determine whether the 802.11x wireless radio is turned on
d.
To determine whether the SSID and WEP functions have been established
 

 8. 

You want to configure your Windows XP–based notebook PC to go into Hibernate mode when you close the cover. This will enable you to save battery power when you have to relocate from one location to another. From the Windows XP Control Panel, how do you force the notebook into Hibernate mode when the cover is closed?      
a.
Start/All Programs/System Tools/Power Options/Hibernate
c.
Start/Control Panel/Power Options/Advanced tab/Enable Hibernate Support
b.
Start/Control Panel/Power Options/Hibernate tab/Enable Hibernation
d.
Start/Settings/Power Options/Hibernate/Enable
 

 9. 

You have a notebook PC with no display on the built-in LCD panel. What should you do first to troubleshoot this condition?
a.
Plug an external video monitor into the external VGA connector and redirect the video output to that port.
c.
Press the Fn key and F5 function key to redirect the video output to the LCD display.
b.
Restart the system, enter CMOS Setup, and ensure that the default, onboard video option is enabled
d.
Reboot the notebook until the internal display is recognized.
 

 10. 

If the mouse attached to your portable computer does not work but the touchpad unit does, what step should you take to get the mouse working correctly?
a.
Switch the mouse to the other USB slot to access the enabled USB port connection.
c.
Switch the mouse to the other PS/2 mini-DIN connector because it must be plugged into the connector for the full-size keyboard.
b.
Switch the mouse to the other serial port connector to access the correct COM port.
d.
Check the computer’s documentation for an Fn key combination requirement for the mouse.
 



 
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