Name: 
 

A+ IT Essentials objective 1.4



Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 

To verify that Windows XP is automatically maintaining updates when connected to the Internet, click Start, right-click ____, and select Properties from the shortcut menu.
a.
Programs
c.
Control Panel
b.
My Documents
d.
My Computer
 

 2. 

A preventive maintenance plan tends to evolve from a history or pattern of ____ within an organization.
a.
malfunctions
c.
security updates
b.
computer purchases
d.
computer maintenance
 

 3. 

What is the best type of cleaning tool for use on the exterior of computers and peripheral components?
a.
A vacuum cleaner
c.
A damp cloth
b.
A soft brush
d.
A can of antistatic spray
 

 4. 

What type of cleaning solution should be used on the exterior of computer components?
a.
Bleach and water
c.
Window cleaner
b.
Soap and water
d.
Citrus-based cleaners
 

 5. 

At what point does heat buildup become a problem for most PCs?
a.
Room temperatures above 85° F
c.
Room temperatures above 90° F
b.
Room temperatures above 95° F
d.
Room temperatures above 100°
 

Multiple Response
Identify one or more choices that best complete the statement or answer the question.
 

 6. 

While servicing a PC, you open a system unit case and discover that a lot of dust has accumulated inside. Which of the following are the best ways for safely removing it? (Select all that apply.)
 a.
Vacuum it out with a static-free vacuum.
 c.
Gently wash it out with a damp soft cloth.
 b.
Use compressed air to remove the dust.
 d.
Shake it out of the system.
 

Matching
 
 
Identify the letter of the choice that best matches the phrase or definition.
a.
Windows XP
f.
Faraday Cage
b.
POST diagnostic card
g.
warm boot
c.
startup BIOS
h.
firewall
d.
MSDS
i.
ground mat
e.
hard boot
 

 7. 

Includes information such as physical data, toxicity, health effects, first aid, storage, shipping, disposal, and spill procedures
 

 8. 

Monitors the boot process and reports errors, usually as coded numbers on a small LED panel
 

 9. 

Hardware or software that prevents hackers or malicious software from getting into your computer without your knowledge
 

 10. 

Offers a way to automatically download and install updates
 

 11. 

Dissipates electrostatic discharge
 

 12. 

Any device that protects against an electromagnetic field
 

 13. 

Involves turning on the power with the on/off switch
 

 14. 

Involves using the operating system to reboot
 

 15. 

Programming contained on the firmware chip on the motherboard that is responsible for getting a system up and going and finding an OS to load
 



 
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