How to Replace Missing Warehouse Items:

1. Review the Shipping List to verify that the items are missing from the order.

2. Make a copy of the Shipping List and indicate in writing the missing items.

3. Fax the Shipping List with noted missing items to Pam Sier at 301-279-4998.

4. The missing items will be sent to you.

How to Replace Defective Warehouse Items:

1. Review the Shipping List to verify the defective item's order number.

2. Make a copy of the Shipping List and indicate in writing the defective item.

3. PONY the item and Shipping List copy to Pam Sier at the Supply Warehouse.

* If the item is too large or heavy for PONY pickup then please fax the Shipping List to 301-279-4998 with a written request for the item to be picked up and replaced.

4. The missing item will be sent to you.

If you have other questions or need more information, please contact your Customer Service Representative (CSR).

Click Here for a complete list of Customer Service Representatives by school.