| Video Services - Frequently Asked Questions | ||
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Video Coordinators Important Note: All DVD and video booking requests must be made through the Media Center Video Coordinator. Teachers Important Note: After completing the Booking Request Form 365-37, give the request to your Media Center Video Coordinator or Media Specialist. Only Video Coordinators are authorized to submit booking requests. Video Booking:  How do I access the Video Services Catalog?Click Here to browse the new Web/Max online video catalog as a guest. How do I book a video or DVD?Click Here to browse the new Web/Max online video catalog as a guest. Once you've made your choice(s), Click Here to complete MCPS Booking Request Form 365-37 and submit it to your Video Coordinator. Your Video Coordinator will visit the Web/Max Booking page to submit your video and/or DVD request. How soon can I book my videos?You may book up to one month in advance. However, if your video is part of a "series" it can be booked anytime during the school year. How soon can I book Family Life videos?You may book a Family Life video anytime during the school year. How soon can I expect to receive a video?If it is available and your request is placed before noon, you should receive it the next day. How do I cancel a video request?Have your Video Coordinator contact Video Services directly at 301-279-3101. Or, have them Click Here to email your cancellation, (include your name and video number). Or, they may PONY your cancellation (include your name and video number) to Video Services. How do I rebook a video request?Have your Video Coordinator contact Video Services directly at 301-279-3101. Or, have them Click Here to email your rebooking request (include your name & video number). Or, they may PONY your request (include your name & video number) to Video Services. How do I extend a video booking?Have your Video Coordinator contact Video Services directly at 301-279-3101, Or, they may Click Here to email your extension request (include your name & video number). What should I do if I never receive my video?Have your Video Coordinator contact Video Services immediately at 301-279-3101. Please DO NOT wait until the day the video is needed at the school! Can a parent preview MCPS Family Life videos?Contact Evaluation and Selection at 301-279-3272. How can I request "Closed Captioned" videos?Always indicate "closed captioned" on your original booking request when needed. There are some videos that do not have this option, but when at all possible, we will provide it. Tape Duplication: How can I have a video duplicated?Video Services provides free VHS tapes for duplication, for educational purposes ONLY! Contact Tape Duplication at 301-279-3906 for these tapes, Or, Click Here to print request form 365-28 and PONY it to Tape Duplication. Click Here to email Albert Henley if you have questions about duplication rights. Make sure that MCPS has acquired duplication rights BEFORE you place your request! Can VHS tapes be transferred to DVD?Yes, contact Tape Duplication at 301-279-3906. Who should I contact about bulk taping?Contact Tape Duplication at 301-279-3906. How many tapes can I send in to be duplicated?Contact Tape Duplication at 301-279-3906 for details. How do I request off-air recordings?You can call Tape Duplication directly at 301-279-3906. Or, Click Here to complete Form 365-28 and PONY it to Tape Duplication (at Video Services) or fax it to them at 301-279-3807. Or, Click Here to email your request to Albert Henley at Video Services. Repairs and Supplies: How do I have a broken videotape repaired?PONY it to Tommy Broderick at Video Services. Please clearly indicate return information. Where can I order blank videotapes?The Supply Warehouse stocks 30, 60 and 120 minute tapes available for online ordering through the Financial Management System (FMS). Click Here for the Supply Warehouse Catalog (see items 0831185, 0831186 and 0831187 for details). How do I have school programs duplicated?Video Services provides blank video tapes, for educational purposes only, when you request tape duplication. This service is at NO COST to the school. Video Services Contacts: | ||
| Tommy Broderick | Booking and Repairs | 301-279-3101 |
| Jay (Albert) Henley | Tape Duplication | 301-279-3906 |
| Karen Trammel | Booking | 301-279-3101 |
| Video Services | Fax | 301-279-3807 |
Modified January 11, 2008 by DMM Webmaster
