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Technical Help Desk → Top 5 FAQs

Technical Help Desk

Supporting MCPS employees Monday - Friday, 7am to 5pm (except holidays)

 

  How can I fix display problems in myMCPS/OASIS/Outlook from home?


  How can I reset my Outlook/ePaystub password


  How do I access my documents folder from home?


  What are fraudware/malware/viruses and what should I do if I get infected?


 How do I log into myMCPS from home?


 Voluntary/Involuntary transfer information


 I am a short term sub, how do I log in at a school?


Need help with Maximo?


Need help with Elementary Subject Assignment?


  How do I sign up for training using PDO?


 How do I register by telephone to use the Substitute Employee Management System? (new employees only)


 How do I log into the Safe Schools website to take safety training?


 End of the year tech tips


 How can I withdraw from a course in PDO?


  How can I log into Lawson using IE v11?


  How can I update my Outlook/ePaystub password?


 How can I obtain a remote access connection so I can work from home?


 How is computer access granted when I'm new to MCPS or change positions?


How do I register in myID to reset my Outlook password if I forget it?


 Need more help using Outlook 365?


 Need help connecting your mobile device to Outlook 365?


  How can I access my school's private folder (install Microsoft Office) at home?

 

 

Advanced instructions and answers to many common questions are found by searching for a solution in the Unicenter Service Desk (USD).

  • Navigate to the USD login page (USD can only be accessed from MCPS computers).
  • Log in using your Outlook/e-Pay user name and password.
  • Enter your question or keywords and click "Go".
  • Or if you still need help, learn how to create a request for assistance.

     

    Montgomery County Public Schools

    Contact MCPS

    Call: 301-309-6277 | Spanish Hotline: 301-230-3073
    E-mail: ASKMCPS@mcpsmd.org

    Contact Employee & Retiree Services Center

    Call: 301-517-8100 | E-mail: ersc@mcpsmd.org

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