 |
To check the status or update a request
ticket using Unicenter Service Desk (USD)
- Log into USD (http://uspsd.mcpsmd.org/CAisd/pdmweb.exe)
Enter your ePay or Outlook username and password
(you do not need to enter
the domain (ie: es, sec, mcpsmd)
For
Example:
Username:
smithray
Password:
officexyz
- Under Look up my existing Requests,
click on You have ( ) My Requests
link. The My Requests window will display.
- Click on a Request number to view
the details of each request.
- If you want to update a request, click the Add
Comment button
- Type your comments into the description text box
and then click Save
- If you are finished click on Logout
or click Home to view another request
or enter a new request.
USD is available 24 hours a day from any computer connected
to the MCPS network. All requests are processed during
normal working hours (Monday-Friday, 7:00 am to 5:00
pm). DO NOT USE THIS SYSTEM FOR
EMERGENCIES, PLEASE CALL THE HELP DESK DIRECTLY AT 301-517-5800.
Click
here to go back to directions for entering a new request
in USD
Click on the yellow phone on any Help Desk web page
to go directly to the USD login screen, or enter the
following URL in your browser: http://usdit-app/CAisd/pdmweb.exe
Click
here to go to the training page and full versions of
the customer and analyst Unicenter Service Desk user
guides. |
|
