1. Log onto USD at: http://uspsd.mcpsmd.org/CAisd/pdmweb.exe


Enter your ePay or Outlook username and password:
    (you do not need to enter the domain (ie: es, sec, mcpsmd)
             For Example:
                User name: smithray
                Password: officexyz


2. Click on the Create a New Request link.



3. The Request Detail window will open and the new request will have an request number assigned to it.



4. You will have to complete the Request Area field. Click on the Request Area field link
.


5. Click on the + symbol to expand the menus.   Click to select the request area that matches your location and type of problem.   If your request is not related to a computer/printer problem, click Other.



6. From the Request Detail window, enter a complete description of your problem in the Request Description field. You should also complete the following for:


    All Requests: Be sure to include a room number and the name of the school or office location.

    Software and Application Requests: Please include the name of the software/application, exact error messages or codes (if any), make, model, MCPS barcode, and service tag or serial number of the machine.

    Computer Hardware Repairs: Please include a problem description, make, model, MCPS barcode, and service tag or serial number of the machine. If a monitor problem, please include the monitor serial number.

    Printer/Peripheral Repairs: Please include a problem description, exact error messages or codes (if any), make, model, MCPS barcode, and service tag or serial number of the machine.

    User ID and Passwords: Please include the name of the application for which you need a password.
It is not mandatory to provide the machine's information unless you are reporting a hardware problem.

    Telephones: Please include a problem description, the telephone and/or extension number, the make, model and location of the telephone.

    Other: (application issues, software installations, log on issues etc). Please include a complete problem description including any error messages or codes, the name of the application you are using, and room number.
It is not mandatory to provide the machine's information unless you are reporting a hardware problem.


7. Click the Spelling button to check your spelling.



8. Click on the Attach Document button to upload and attach pictures or other information related to the problem.



9. Click the Save button.



10. Click Logout and USD will close, or click Home to create a new request.

Please create a separate request for each problem or repair

Check on status or update a request

Click here to access customer USD user guide

Click here to access analyst USD user guide

Updated June 1, 2008 by Lynnet Anderson