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Unicenter Service Desk (USD) v11 Online Training

 

The training for USD v11 was created using OnDemand, a tool for creating online simulations. There are two USD v11 OnDemand courses. One is for analysts (ITSSs and Second-level Support Staff) and the other is for employees (School-Based staff and Non School-Based Office staff).

 

FOR ANALYSTS


USD v11 What's New (OnDemand Course for Analysts) - Please register in PDO. Once you register, your PDO email confirmation will include the URL for this course.

Click here to download the USD Manual for Analysts.

 

FOR EMPLOYEES


In order to access any OnDemand course, your Outlook username and password are required. Remember to include the "es\" "sec\" or "mcpsmd\" domain before your username. Click here to access the USD v11 OnDemand Course for Employees

Click here to download the USD Manual for Employees.

 

IMPORTANT NOTES
  • Before you begin the USD v11 OnDemand training, please turn off your browser's Pop-up Blocker. If your Pop-up Blocker is on, you will not be able to launch the course. To turn off your Pop-up Blocker, follow the steps below:
  1. Launch Internet Explorer.
  2. On the Tools menu, click Pop-up Blocker.
  3. On the Pop-up Blocker menu, click Turn off Pop-up Blocker.


Updated April 29, 2008 by John Scott

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