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Automation/ Maximo Unit

The primary functions of the Automation Team within the Division of Maintenance include:

  • Maintaining and developing enhancements for the computerized maintenance work order system (Maximo)
  • Maintaining equipment records in the facility asset system (Maximo)
  • Providing server space used by maintenance staff
  • Maintaining IT hardware (e.g. computers, handheld devices and printers) used by maintenance staff
  • Installing software on desktops and laptop computers for maintenance staff
  • Providing software support (e.g. virus removal) for maintenance staff
  • Providing other IT support for unique hardware and software used by the Division of Maintenance.
  • Providing Maximo training for school-based and maintenance users

Maximo 7.5 Informational Video

 

Frequently Asked Questions

If you are an MCPS employee and do not work in the Division of Maintenance, please review the list of FAQ's below.

How do I get a Maximo account and password?

For a basic level of access to Maximo (like school users have), send an e-mail to Richard Cox requesting a Maximo account. Include your employee ID#, work phone number, work location, and position. Mr. Cox will send an e-mail reply that contains your new Maximo password.

Maximo is not working on my desktop. What should I do?

If you are having problems with Maximo after successfully logging in to the program, you might try contacting your ITSS for support. Otherwise, feel free to contact Richard Cox, or Rich Ide to help address the problem.

How do I access Maximo from my school desktop?

The URL for Maximo is: https://maximoprod.mcpsmd.org/. You can type the URL for Maximo directly into your internet browser address field. Contact your facility ITSS to either have a shortcut placed on your desktop or Maximo listed on your favorites list.

I am not able to log into Maximo. What do I do?

Write down the error message that appears after you try to log in. Then contact Richard Cox or Rich Ide for further assistance. (Note: Your Maximo password is the same as your myID password. Changes to your myID password will affect your Maximo password.)

Can I access Maximo from home?

No. Maximo must be accessed from an MCPS facility.

Our building service staff has found some damaged barcodes on equipment at our school. What should they do?

All issues about MCPS Facility Asset barcodes should be directed to either Richard Cox or Kathy Royster. Issues involving the small M.C.P.S barcodes found on computers, floor equipment, AV equipment, etc should be directed to John Ricketts.

Is there a course that teaches Maximo use?

Yes. Basic Maximo Training is offered approximately one time a month throughout the school year and once during the summer. This course covers the basics of creating work requests and viewing previously submitted work request. You can request the course manual by contacting Richard Cox. Sign up for the course using the on-line PDO system.

If you are an employee of the Division of Maintenance, please review the list of Frequently Asked Questions (FAQ's) below.

How do I get a Maximo Password?

For a basic level of access to Maximo (like school users have), send an e-mail to Richard Cox requesting a Maximo account. Include your employee ID#, work phone number, work location, and position. Mr. Cox will send an e-mail reply that contains your new Maximo password. For an advanced level of access to Maximo, contact Richard Cox to discuss your needs. He will identify the most appropriate level of access and give additional information for creating your new account. .

Maximo is not working on my desktop. What should I do?

If you are having problems with Maximo after successfully logging in to the program, please contact Richard Cox or Rich Ide for support.

How do I access Maximo from my office desktop?

The URL for Maximo is: https://maximoprod.mcpsmd.org/. You can type the URL for Maximo directly into your internet browser address field. Contact Richard Cox to either have a shortcut placed on your desktop or Maximo listed on your favorites list.

I am not able to log into Maximo. What do I do?

Write down the error message that appears after you try to log in. Then contact Richard Cox, or Rich Ide for further assistance. (Note: Your Maximo password is the same as your myID password. Changes to your myID password will affect your Maximo password.)

Can I access Maximo from home?

No. Maximo must be accessed from an MCPS facility.

My depot computer is not working. What should I do?

Please submit a Maximo work request describing the problem.

I think I have a virus on my depot laptop. What should I do?

Please submit a Maximo work request describing the problem.

We just purchased a new printer for our office. How should we install it?

Please submit a Maximo work request identifying the printer, where you would like it to be installed and who should be networked to it. An Ethernet connection must be available where the printer will be located. If it isn't, additional work will need to be coordinated with the Help Desk. Contact Richard Cox with any questions.

There is a software program on the internet that I need to install on my office computer. How can I do that?

Please submit a Maximo work request identifying the software and who's computer it should be placed on. The Maintenance ITSS needs to perform the installation.

I need to access a particular folder on the maintenance server? Who do I contact?

Contact Rich Ide with your request.

Our maintenance technicians have found some damaged barcodes on equipment at a school What should they do?

Your staff can replace damaged MCPS Facility Asset tags. Each depot should have a supply of these tags available. An Asset Disposition Form should be completed indicating the old barcode number and the new number. Completed forms can be sent by Pony to the Automation Group at the Facilities Maintenance Depot. Issues involving the small M.C.P.S barcodes found on computers, floor equipment, AV equipment, etc should be directed to John Ricketts.

Our plumbers are installing a new water heater at a school. Do they need to do anything in Maximo?

Yes. Please install a new MCPS Facility Asset tag on the device being installed. Complete an Asset Disposition Form for the new device as well as indicate the barcode number of any old devices removed from service. Completed forms can be sent by Pony to the Automation Group at Shady Grove Depot. All questions about asset barcoding should be directed to either Richard Cox or Kathy Royster.

Is there a course that teaches Maximo use?

Yes. Basic Maximo Training is offered approximately one time a month throughout the school year and once during the summer. This course covers the basics of creating work requests and viewing previously submitted work request. Sign up for the course using the on-line PDO system. More advanced Maximo training is conducted occasionally. Please direct those inquiries to Richard Cox. Both the Basic Maximo Course Manual and Master Maximo Manual are available on the Maximo site in Sharepoint.

Is there a brief over-view of how to select an asset code?

Yes. Go to this document for a review of the basic steps to select an asset code for a service request (work order).

Is there a way to see my work orders outside of Maximo?

The link for the Maintenance Work Order Report is: Work Order Report. Just enter your Facility Number and hit enter.

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