The Employee and Retiree Service
Center's mission is to provide one place for employees,
retirees, their families and MCPS partners to transact
employment-related business.
The Employee and Retiree Service
Center will provide accurate and proactive service to
all customers. We are committed to administering our
employee programs fairly and consistently and we will
ensure that active and retired MCPS employees and their
families understand these programs. We will develop
and implement creative and innovative solutions to challenging
issues.
 We
will maintain a customer focus that respects the dignity
and the diversity of our employees in all circumstances.
We
will treat each person courteously and respectfully.
We
will be fair and consistent in the application of employment
rules and regulations.
We
will be truthful and open in our interactions with our
customers.
We
will respect the confidentiality of information given
to us.
We
will strive to provide a quality of service that exceeds
the expectations of our customers.
We
will respond promptly to requests for service and keep
our customers informed about the process and time necessary
to provide that service.
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