Employees and Retirees Service Center → About Us

About the Employee and Retiree Service Center (ERSC)

ERSC is your resource for all employment-related business, including pay, leave, and benefits.

Office Hours and Location

Monday-- Friday 8:00 a.m.-- 4:30 p.m.
 45 W. Gude Drive, Suite 1200
Rockville, MD 20850

Contact Us

E-mail: ERSC@mcpsmd.org
Phone: 301-517-8100
Fax: 301-279-3651 or 301-279-3642

Who We Are

Mission Statement

The Employee and Retiree Service Center's mission is to provide one place for employees, retirees, their families and MCPS partners to transact employment-related business.

Vision Statement

The Employee and Retiree Service Center will provide accurate and proactive service to all customers. We are committed to administering our employee programs fairly and consistently and we will ensure that active and retired MCPS employees and their families understand these programs. We will develop and implement creative and innovative solutions to challenging issues.

Our Commitment

  • We will maintain a customer focus that respects the dignity and the diversity of our employees in all circumstances.
  • We will treat each person courteously and respectfully.
  • We will be fair and consistent in the application of employment rules and regulations.
  • We will be truthful and open in our interactions with our customers.
  • We will respect the confidentiality of information given to us.
  • We will strive to provide a quality of service that exceeds the expectations of our customers.
  • We will respond promptly to requests for service and keep our customers informed about the process and time necessary to provide that service.