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Provide updated information on our translation and interpretation services; how many requests are received, amount of time used, and costs. Also, please provide information on the language line usage and contract changes.

Question#: 14

ANSWER:

In FY 2018, the total hours of interpretation services provided to date is 11,878 at a cost of $302,073. The time spent on translation services is not recorded, however the Language Assistance Services Unit (LASU) does track the number of pages translated.  For FY 2018, the LASU team has translated 5,797 pages for a total translation cost of $37,140.

With regards to the language line, MCPS has partnered with the Montgomery County Police Department to leverage a new language line contract aimed to improve services and reduce costs.  The new contract offers MCPS $0.61 per minute for Spanish and $0.65 per minute for all other languages, which is an improvement over our previous contract agreement of $1.30 per minute for all languages.

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