Fiscal Year 2013 → Question 10
Staff maintains extensive data from the TeamWorks copier service program concerning the performance of the 276 high-volume copiers located in schools. While data indicating the number of out-of-service hours is not collected, the figures below show the 10 schools with the highest number of service calls placed in the first two quarters of FY 2012 and averages by school level by fiscal year.
Annual system-wide performance data also is collected and data for FY 2010, FY 2011, and for the first two quarters of FY 2012 is shown below.
It is important to note that service calls do not necessarily indicate copiers are fully dysfunctional. In addition, 95 percent of service calls are completed within 24 hours, and 50 percent are typically completed on the same day the service is requested.
*The relative performance of school copiers is best assessed by dividing the amount of printing produced on school copiers by the number of service calls placed by that school. Average Copies per Service Call is the industry standard for measuring copier performance.